The process, in one sentence
What starts it, what finishes it. For example: supplier invoices arrive by email and end up as a coded entry in the accounting system.
Contact
A single address, read by the director, answered inside two working days.
01 / Routes
Where each kind of message should go.
There is one mailbox. The subject line is what routes a message inside it, so the suggested prefixes below are worth using.
New work and process reviews
hello@wfaisolutions.co.uk with the subject Process review enquiry. Describe the workflow that eats your week. We reply with either a set of questions or an honest statement that this is not work we should take.
Data protection requests
hello@wfaisolutions.co.uk with the subject Data protection request. The UK GDPR allows us a calendar month to answer one. How identity gets checked, and every other step of the sequence, is mapped in the privacy notice.
Legal notices
Email to the address above, or post to the registered office. A notice sent by post is treated as received on the second working day after posting.
Suppliers, recruiters and partnership offers
Read but rarely answered. Approaches about partner programmes, reseller schemes and recruitment are not the work this practice takes on, and unsolicited sales sequences are deleted without reply.
02 / What to send
Five things that make a first message useful.
None of these is a qualification test. They are simply the questions we would otherwise send back, and answering them in the first message saves a week.
Who does it and how often
A role, a rough number of times per week, and whether it is one person or several doing it slightly differently.
The systems it touches
Name them, including the spreadsheet and the shared inbox. Those two are usually where the real process lives.
What goes wrong
The exceptions, the arguments, the thing that happens once a month and ruins an afternoon. Exceptions decide whether a process can be automated at all.
Any hard constraint
Data that cannot leave the country, a system nobody is allowed to write to, a deadline, a procurement requirement we may not be able to meet.
Not needed yet: a budget figure, a signed non-disclosure agreement or a specification. If you want to send something commercially sensitive, ask and we will sign a mutual non-disclosure agreement first.
03 / Enquiry
Draft the message here if it is easier.
04 / What happens next
There is no sales sequence behind this address.
You will not be added to a mailing list, scored by a marketing tool or telephoned by somebody who has never read your message. Your email is read, answered once, and answered by the person who would do the work.
If the process you describe is not a fit, we say so in the first reply and, where we can, name the kind of firm that would suit it better. If it is a fit, the next step is a fixed fee process review, quoted before it starts, with the deliverable stated in a sentence.
What arrives when you write, how long it stays and how to have it removed are all mapped in the privacy notice.